New
Search by Best Match
Searching tickets now supports a βMatchβ sort mode that ranks results by relevance. When searching without prefixes, results default to best match automatically. You can also set your preferred default sort order for search.
Improvements
Search now includes message content β Unprefixed search terms now also search through message content, not just contact/ticket fields.
Bug Fixes
Fixed search breaking when contacts or tickets have tags with special characters in their names