We’ve added a new bulk action to the wide inbox which lets you “address” every conversation in your selection. All selected conversations will be marked as addressed.

Note that this shortcut will only apply to conversations assigned to the logged in user.

Lastly, we’ve also streamlined the bulk actions UI on mobile to better fit small screen sizes.

We hope this makes it easier for you to reach “inbox zero”.

There are a few API routes that have additional documentation for clarity:

All three index routes can be queried via your API credentials to return a paginated list of the latest records, without needing to pass an ID. For messages and contacts, you can pass the page parameter to step through the list, and pass a query to filter the list. You can continue to pass a comma separated list of IDs (i.e. /messages/A,B,C) to retrieve a set of specific records.

As always, check www.avochato.com/docs for the latest routes and fields available via the Avochato API.

If your organization needs API access, please reach out to our support team.

Per your feedback, we’ve added the ability to generate sentiment analysis on when a conversation status becomes close d(in addition to the existing triggers that are already in place). This includes lifetime conversations that are marked as closed that may reopen in the futre.

If a conversation closes but does not have enough message events to generate a sentiment score, we will skip it. By default, Avochato will generate up to 100 sentiment scores per inbox within a rolling 24 hour window. Please reach out to us to discuss increasing your AvoAI limits.

When a conversation opens, we now trigger the AI digest in advance so it is prepared even for the first message at the start of a conversation. Also, we prepopulate relevant record fields and schema information for the associated record so that the digest has both available to hand off securely to AvoAI. Lastly, we’ve optimized the digest to be more token-friendly for records with many associations and increase the overall turnaround time for AI responses.

Fixed a bug where the manual “Generate Suggestion” button didn’t do anything while a conversation was assigned to an AvoBot

Fixed an issue where navigating back to the inbox without manually closing the AgentAssist tab would hide the list of conversations in Compact and Classic mode.

The disposition UI in the Analytics section will once again display disposition types and subtypes sorted in descending order.

Per your feedback, the survey CSV download now includes a column indicating the phone number that engaged in the survey in addition to the anonymous contact ID.

As this field is personally identifiable information, as always, we encourage customers to practice good data custodianship with any CSV files downloaded from Avochato and to never share sensitive data with unknown parties or over public channels. Your survey CSV download links will continue to expire after a 24 hour window of requesting the file.