NEW: Disposition Analytics
- The results of post-chat surveys can now be viewed in the Analytics tab under “Disposition”.
- Post-Chat Survey results can be downloaded in .csv format.
Broadcasts
- A “Default Broadcast Channel” can now be specified within Conversation Management. This new option specifies whether or not to prioritize the WhatsApp channel over SMS when broadcasting to a Contact that does not have an open conversation. For Contacts with non-closed conversations, we’ll send the broadcast message via the most recently created conversation’s channel.
- Broadcast names now appear on their corresponding Broadcast Summary page.
- Broadcast names also appear next to the timestamp of each message in the conversation (via broadcast “My Awesome Broadcast”).
Campaigns
- Campaign step intervals can now be set to “seconds” for even more granular messaging in-between steps.
Contacts
- A Contact Owner column has been added to the Contacts list, which displays the email of the user assigned to a contact, or unassigned when there is no owner.
- Clicking the value will filter the list.
- You can now update the owner using a “owner” column in a CSV or “owner” field name in the API and pass the ID or Email of the new owner.
- Updating the Contact Owner will reassign all open conversations to the new user.
- The sample Contact Import CSV file has been updated to reflect this new column.
- Updated some grammar/pluralization in the Contact Uploads list
- Fixed a bug where our proprietary phone number country code assumption algorithm would return the wrong phone number for certain multi-digit international country codes.
Bug Fixes: Inbox
- Fixed a visual issue where timestamps for outbounds would fade in more than once.
- Fixed an issue where clicking the Avo Number link at the top of our header would cause iPad minis to crash.