Inbox
Improved Accessibility
Enhanced the colors of ticket statuses to improve accessibility for color-blind users, making it easier to differentiate between statuses at a glance.
Website Widget
Improved Number Input Field
Updated website widget to display country codes more clearly for users. It will now include the flag of the country code, including all whitelisted countries for that widget (currently only available in US and CA). To enable inbound website widget requests from more countries, please reach out to Avochato Support.
AvoAI (Beta)
Added Support for GPT-4o and 4o-mini
Avobots can be configured to use two of the latest models from OpenAI:
- GPT-4o
- GPT-4o-mini
AvoBots using 4o and 4o-mini should have improved accuracy and can use inbound MMS comprehension.
Inbound MMS AI Recognition
If an AvoBot receives an inbound MMS with an attached, the bot will now “see” the attachment and respond accordingly. Previously, attachments were ignored when an AvoBot replied to the user.
Note: This feature is only available for AvoBots powered by GPT4-omni.
Salesforce
Widget User Info Object Fields
We have a new custom salesforce package that adds additional Device fields to the base objects for Contact and Lead, which match the metadata fields that are collected by the Website Widgets whenever someone starts a Live Chat from your Website Widget.
This optional package can be installed in addition to the current “Avochato for Salesforce” package.
Read more here, which has full instructions on how to install, post installation steps, and fields included (with a short list below):
Contact & Lead:
Avochato_Device_Type__c
Avochato_Device__c
Avochato_OS__c
Avochato_OS_Version__c
Avochato_Browser__c
Avochato_Browser_Version__c
Avochato_IP__c
Avochato_Widget_Referral_URL__c
Avochato_Widget_Dropdown__c
The main “Avochato for Salesforce” package was updated as well, so that Salesforce Cases natively have these device custom fields on the Case record.
Added fields include:
Cases:
Avochato__Device_Type__c
Avochato__Device__c
Avochato__OS__c
Avochato__OS_Version__c
Avochato__Browser__c
Avochato__Browser_Version__c
Avochato__IP__c
Avochato__Widget_Referral_URL__c
Avochato__Widget_Dropdown__c
These correspond to the same fields that are visible in the Avochato UI by clicking the User Info tab within live chat conversations.
Bug Fixes
- Improved handling of images sent along with text messages