Live Chat + SMS – Avoreleases

*AvoChat has arrived!** Combine the live chat functionality to the Avochato Website Widgets all feeding into the Live Inbox.

Widgets have a new default appearance, with sleeker headers, transitions and conversation animations

New widgets will default to this experience regardless of account or organization status.

On mobile, the live chat conversation screen of the widget will now use the full height of the device. Note: If you are upgrading a legacy widget to use the new ui (see below), using this mobile full-screen feature requires re-embedding the widget javascript snippet.

All new widgets now have a new mandatory checkbox for TCPA compliance when “Text With Avo” experience is enabled.

This update does not apply to “original” website widgets (created pre-2020) which only have disclaimer text, not a checkbox.

Disclaimer text can be customized per widget.

Checkbox must be clicked in order to proceed to submit the widget and receive a text message. Phone number is also required before the SMS button can be clicked.

Any account can now Enable Live Chat in the Widget Settings page. However, only users with a Live Chat Seat assigned to them can respond to live chat conversations. Navigate to the Billing tab in Avochato to purchase additional seats.