We are so excited to announce the redesign of our inbox! 🎉
Inbox Design
- Filters: We cleaned up the filters menu (note: "My Inbox" still applies the same default set of filters).
- Sort: We added sorting the inbox to outside of the Filters menu and into its own a dedicated dropdown menu.
- Tags: We modified how tags appear in the inbox list. Now, only the first few tags will appear with additional tags being nested under a ‘+’ button you can click to expand.
- Inbox Actions: We moved our inbox actions to a sub-menu. To access, click on the three vertical dots to access these actions (Refresh Inbox, Pause Live Inbox, and Reset).
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F0de7e844-4ae5-4559-8474-3b6569385deb%2Finbox_-_more_option.png?table=block&id=d7280946-5f1b-4e9d-a973-0890160391d5&cache=v2)
- Views: We added a dropdown menu of three set options for how to view the inbox: Classic, Compact, and Wide (note: wide-compact has been removed).
- Wide View & URLs: This view allows you to open a conversation as a half-window pane on the right side of the screen, making it easier to navigate between conversations without losing your position in your inbox. The URL will change as you open a conversation - this way, you can ‘copy + paste’ the URL link to that conversation or refresh the inbox page and still remain on the conversation.
- Wide View & Bulk Actions: We added bulk actions to our Wide view — a top feature request from the Avochato community! Using the checkbox on the left of the conversation, you can assign, unassign, add a tag, remove a tag, update the status, or add to a broadcast multiple conversations at once (note: bulk actions are only compatible with Wide view, not Classic or Compact).
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F383e5d1e-a3e5-4dc5-a9ac-bf7a07e6884c%2Fview_options.png?table=block&id=68b738f4-ac04-4036-8676-6e4139a3e4ff&cache=v2)
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fb918c1fe-7c55-4de5-96e4-5bc6045dab78%2FBulk_action.png?table=block&id=4c95eef6-c7bd-480c-bc15-6adc59024c32&cache=v2)
Conversation Updates
- Assignment Menu: We have added autocomplete by name or email to find teammates to assign to.
- Character Counter: We added a counter to indicate the number of segments a text will cost.
- Contact Actions: We added easier access to editing contacts from a conversation - click on the contact name and select ‘Edit Contact’.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F4392f42f-fe1b-4a0c-889e-607ffd0e848b%2Fconversation_options.png?table=block&id=6d4dc2a2-733f-4af5-b1ce-39a3b83f4bd3&cache=v2)
- Conversation Actions: We moved our inbox actions (Tags, Call, and Notes) to a sub-menu within a conversation. To access, click on the three vertical dots to access these actions.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F43824b7f-fb29-44ec-b02c-1b67874955ac%2FConversation_more_details.png?table=block&id=327e9bc2-45f4-4a41-a79a-4f6bfb74a8d2&cache=v2)